Got a question? Find the answer here in our online help section. All our commonly asked questions are answered. Everything you need to know when shopping with us. Step-by-step instruction on how to order and complete payment.Or how to find a product. Is your question about your delivery or something else? Click on the relevant topic below for more information.
- How to order (step-by-step instructions)
- Completing payment with a credit card
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- Express Post
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- Creating an account
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- Authenticity Guarantee
- Finding a product
- When will a sold out item be back?
- Request email update when product back in stock
- What is a tester?
- Increasing fragrance longevity
- Storing your fragrance
- Comparing fragrances
- What is the difference between EDC, EDT & EDP?
- How to fix a nozzle
- How to choose a fragrance
- Independent expert answers top 100 fragrance questions
My Order & Delivery
- Has my order been shipped?
- What does my order status mean?
- I want the order left at the door
- I need my tracking number
- When will my order be delivered?
- Where is my order?
- What does the tracking mean?
- Redirect my order
- Why isn't my tracking number working?
- I think my order is lost
- I missed the delivery or won't be home
- Request a return
- What is the return process?
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Read 16000+ genuine reviews received over the past 12+ years. eSavings Fresh Scents has become known for exceptional customer service and quality products at affordable prices. Below is a selection of what our customers are saying. Click here to read more customer reviews including today's posts.# Effective May 2015 the product review process was updated. Review's [...]
Always Authentic, Always Fresh. Our products are brand new, 100% genuine & supplied in their original packaging. Most concerns regarding authenticity are quickly resolved once a customer has all the information available. eSavings Fresh Scents operate transparently and we want our customers to have as much information as possible prior to purchasing. Therefore we recommend [...]