Got a question? Find the answer here in our online help section. All our commonly asked questions are answered. Everything you need to know when shopping with us. Step-by-step instruction on how to order and complete payment.Or how to find a product. Is your question about your delivery or something else? Click on the relevant topic below for more information.
- How to order (step-by-step instructions)
- Completing payment with a credit card
- Completing payment with PayPal
- Completing Bank Deposit payments
- Online payment security
- Delivery times
- FAQ's on shipping
- Cost of shipping
- Express Post
- Do you ship to a PO Box?
- Creating an account
- Do you ship to my country?
- Authenticity Guarantee
- Finding a product
- When will a sold out item be back?
- Request email update when product back in stock
- What is a tester?
- What is the batch number?
- Increasing fragrance longevity
- Storing your fragrance
- Comparing fragrances
- What is the difference between EDC, EDT & EDP?
- How to fix a nozzle
- How to choose a fragrance
- Independent expert answers top 100 fragrance questions
My Order & Delivery
- Has my order been shipped?
- What does my order status mean?
- I want the order left at the door
- I need my tracking number
- When will my order be delivered?
- Where is my order?
- What does the tracking mean?
- Redirect my order
- Why isn't my tracking number working?
- I think my order is lost
- I missed the delivery or won't be home
- Request a return
- What is the return process?
Question not listed? Refer to FAQ's