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FAQ's

PAYMENTS

What payment methods do you accept?

We accept Visa, Mastercard, PayPal and bank deposit / internet (wire) transfer.

Are my credit card details safe?

Yes, online security is the utmost importance to us. Both your personal information and payment information is protected with multiple SSL certificates. When processing payments we only use secure payment services. For added peace of mind, we cannot access any of the payment information entered during processing the payment. To learn more about our online security policy.

How do I complete payment?

For step-by-step instructions including a video on ordering and how to complete payment please click here


SHIPPING

What are the delivery charges?

We provide FREE worldwide delivery on all orders with no product restrictions. Our shipping service including tracking and insurance. 

When will my order arrive?

Delivery is subject to the delivery address but we recommend allowing up to 10 business days. Remote area's and some PO Boxes may take longer. For more details including remote postcodes list refer to our Shipping policy

Can I pick-up my order?

We do not provide click 'n' collect (pick-up) service. 

Can the order be Express Post?

Perfumes, colognes & many related products have a flammable base therefore must be transported in accordance with Australian hazardous materials transportation regulations. Express Post is not permitted.

Can I track my order?

Yes, all orders are sent with a tracking number and covered by insurance. The tracking details are emailed on dispatch and can be tracked here.

I didn't receive my tracking number?

We email the tracking information on dispatch. If the Order Update email was not received in your in-box within 2-3 business days of ordering, please check your spam folder, promotions or all email folders because your email spam filter or firewall has blocked the email from your "in-box". 

Tracking information can also be located in your account history. To access assign a password to your account and log-in. Go to My Account then Order Status. Select View Order Details to display your tracking information.

Has my order been shipped?

To confirm the status of your order please log-in to your account and go to View Order Status. We email an Order Update once  your order has been processed and shipped. Learn more here

Can the order be left at my door?

We ship to any Australian address but recommend a residential or business address. To ensure the order is covered by transit insurance a signature is a requirement for delivery. If you wish to waive the insurance cover and would like to organise a "Authority to Leave" please contact the courier company prior to delivery.

What happens if I miss my delivery?

The courier will leave a delivery card. The delivery card will explain how to reschedule another delivery attempt or where the order is being held for collection. For more information click here.

Do you ship internationally? What is the cost?

Yes, we ship internationally with some exclusions. Click here for more information.


ORDERING

Is my personal information safe?

Yes, we use internationally trusted SSL certificates on this website to protect personal information. To verify our certificate please refer to the bottom of this page. We never sell or trade any personal information. Refer to the Privacy Policy for full details.

How do I searching for a product?

Using the search box located in the top right corner of this page, type the product name and (or) brand name then select the product when displayed. If the product cannot be located please contact us.

Do I need an account to order?

No, we accept guest orders but recommend creating an account to access:

  • Streamline checkout
  • View order status and order history
  • Recently viewed products
  • Shipping information
  • Simplified re-ordering
  • Update account details and passwords
  • Manage delivery addresses
  • Manage and view order communication
  • Create and share multiple wish lists
  • Compare products in place
  • Return Customer Instant Discounts on every order, after the 1st order.
  • PayPal Buyer Protection Plan. Coverage not valid for guest orders.
Do you accept wholesale or bulk orders?

Yes, to request a bulk order price click here

Can I have my order gift wrapped?

Yes, we offer gift wrapping which includes a gift box and a gift card with your personal message. Simply add it to your order on checkout.

Where is my order and what does my order status mean?

Click here for more information

I would like to cancel my order?

Order processing is automated and commences upon receipt of payment. A customer is unable to cancel the order or make any amendments to the product or delivery details once the order has been received. Please select your product(s) carefully and ensure the delivery address is correct. 

What do customers think of eSavings Fresh Scents and their products?

Providing our customers with a superior shopping experience is eSavings Fresh Scents highest priority and we are proud of our 5 star customer service record. We operate transparently therefore encourage customers to read our testimonials.

Where are you located?

Our office is located in Sydney, Australia. Because we source our products from distributors in Sydney, Melbourne and New York our warehouses are aligned to these locations. This ensures orders are delivered to our customers around the world as quick as possible and at the lowest possible price!


PRODUCTS

Is the fragrance real and fresh?

We source products from the world’s largest distributors who have become known internationally for their quality & authenticity. These wholesalers have completed authenticity verification's by international businesses including PayPal, BizRate.com and Verifsign.com.

Buy with confidence as all products are 100% authentic and fresh, stored in temperature and humidity controlled warehouse to preserve product quality. Unlike retail stores we provide a 30 Day Money Back Guarantee.

Is the product in stock?

Yes, we update our website inventory daily. On the rare occasion when a product ordered sells out and payment has been received we will contact you immediately and process a refund.

What is the batch number of the product?

Unfortunately, we cannot provide this information because our stock is too revolving to guarantee it will be the same at the time your order is packed and shipped.

Do you have discounted and rare products?

Our products are obtained from the largest local and international wholesalers who buy products from all around the world. On occasion they obtain the remaining inventory available of discontinued or rare products. Hence, we have access to "hard to find" products.

When will the sold out product be back in stock?

Stock arrives daily but we cannot provide an ETA for a specific sold out product. We recommend creating an account then adding the item to your Wish List. When the product is back in stock you can then easily purchase from your wish list. Alternatively, LIKE US on Facebook or email us to be added to VIP wish list.

What is a Tester perfume?

Testers are discounted because they are designed by manufactures for retail store counters. Therefore do not include the fancy packaging. Tester perfumes are the same fragrances as the retail packaged version - 100% authentic, fresh, unused, new and completely full. But may be in a plain white or brown box, not sealed in plastic and may not have a cap. Some testers may be marked not for resale. Our testers are over supply from the manufactures not required by retailers. View examples of tester packaging here

What is an Unboxed product?

Most cosmetics and many skin care products are provided by the manufacturer unboxed. A product may be unboxed because it's provided unboxed by the manufacturer. Alternatively, the box was less then perfect so it was removed. Like testers unboxed products are the same product as the boxed version -100% authentic, unused, new and completely full.

I'm looking for a product that is not on your site. What can I do?

Subscribe to our RSS stock feed, this will enable you to receive an update when the product is in stock. New stock arrives weekly.

Need more information on fragrances?

Click on the topic of interest


MY ACCOUNT

I cannot remember my account password. What should I do?
Reset Password here.

How can I change the information in my user account?

To change the information in your user account, log-in then access the My Account

Can I change or cancel my order?

Your order details are sent immediately to the warehouse for processing. Regrettably we are unable to cancel or change any aspect of your order including address or product details once the order is placed.

Can I see a history of my orders?

Yes, log-in then go to "My Account". You can view your messages, order history, wish list & your address book.