From the below list select the carrier shown on your Order Update email and provide your tracking number. Remembering orders shipped in multiple parcel's will have separate tracking numbers and may have different carriers. The initial tracking information may take up to 48 hours from dispatch to update with any details.
- DHL Express (Tel 13 1406)
- Australia Post (Tel 13 7678)
- TNT (Tel 13 11 50)
- FedEx (Tel 13 26 10)
- USPS (Tel 1800 222 1811)
Please allow up to 10 business days from dispatch for delivery. Remote areas, PO Box's and purchases made during busy periods may take longer.
Following strict privacy guidelines, the courier company will only discuss the delivery with the addressee (you). For more information on the delivery including an estimated delivery date (ETA) or to co-ordinate an Authority to Leave please contact the courier quoting the tracking number.
Haven't receive your tracking number?
Log-in to your account or add a password to your guest account. Then go to My Account, View Order (Details).
When the order status changes to SHIPPED this confirms your order has been shipped.
If carrier website displays either Invalid Tracking Number / ID or Started, shipping information received, either you have entered the tracking number into the incorrect carrier website or the carrier has not scanned the address label barcode on your order. If the barcode has not been scanned the carrier will updated the details at the next scanning event. This will not impact the delivery and delivery can be expected within 10 business days.
Australia Post provided limited tracking events and their tracking updates are not live. Limited tracking is provided during transit. Learn more here
Unsuccessful Delivery Attempt
If a delivery attempt is made but no person was available to accept the parcel the courier will leave a ‘Delivery Card’ confirming their visit & how to organise delivery. The parcel will be held at the location shown on the delivery card for 5 business days to enable re-delivery or collection. To avoid the order being returned to the warehouse please action all missed deliveries as a matter of priority.
As explained above the courier company will only discuss the parcel delivery with the addressee (you). For assistance with a missed delivery or redirection please call the courier or use the applicable below link:
DHL Express deliveries:
- Missed delivery & reschedule delivery
- Establish an Authority to Leave
- Re-direct to a different address (business or residential street address)
- Co-ordiante pick-up from carrier
Australia Post deliveries:
NB: Proof of delivery (a signature) is required for transit insurance and the PayPal Buyer Protection Plan. Establishing an "Authority to Leave" or "Safe Drop" waves this cover.
On occasion unforeseen courier delays can occur, therefore Australia Post does not consider a delivery failure until after 15 business days. If the order is not delivered within 15 business days from dispatch and its location cannot be determine with the courier's tracking service, please contact us to lodge an investigation. Alternatively, contact Australia Post
Thank you for your patience while the order is in transit.