Lost Order Parcel Trace
Please allow up to 10 business days from dispatch for delivery. Remote areas, PO Box's and purchases made during busy periods like Valentines Day, Mothers/ Fathers Day, Christmas (Nov and Dec) may take longer.
If the order is not delivered within 15 business days from dispatch and its location cannot be determine with the courier's tracking service complete the below form to lodge an investigation. Parcel trace investigation take between 5-10 business days. If the carrier cannot locate the order we will either replace the order or refund.
Courier Contact Details
To locate your order please first contact the courier company and provide your tracking number.
- DHL Express (Tel 131406)
- Australia Post (Tel 137678)
- TNT (Tel 131150)
- FedEx (Tel 132610)
- USPS (Tel 1800 222 1811)
Request a Parcel Trace
By requesting a parcel trace you acknowledge the carrier company must be contacted to confirm the shipping address. You also acknowledge that the results of a parcel trace may take up to 10 business days from receipt of request.
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