- Shipping Policy
- FREE shipping on all orders
- Delivery within 10 business days
- Shipping includes tracking and insurance
- We ship to any Australian address, excluding parcel lockers
- Secure packaging and internationally compliant declarations
- International shipping available
Delivery times shown below are a guide only and are subject to the delivery address. These time-frames do not include public holidays or weekends; and commence once the order is dispatched.
|Shipped to||Arrives in|
|Sydney, Brisbane & Melbourne||5-7 business days|
|Adelaide, Perth & Hobart
||5-8 business days|
|Darwin||8-12 business days|
|Regional Area's||6-10 business days|
|PO Box||10-14 business days|
|Remote Area's (click here)||9-16 business days|
Courier delays may be experienced prior to Valentines Day, Mother's / Father's Day & Christmas (November & December)
# Subject to the products ordered, some orders may be shipped in multiple parcels.
We ship to any Australian address, excluding parcel lockers. But recommend a business or residential street address because a signature is a requirement for delivery. To aid in dispatch we use an automated processing system. Amendments to an order cannot be made once the order has been received. It is the responsibility of the purchaser to ensure the shipping name and address is accurate; and includes both the first and last name of the addressee to ensure your transit insurance is valid.
The Billing address must match the credit cardholders' statement address or verified PayPal address, thereby protecting both parties and avoiding any possibility of fraud. The billing contact number should be the same number your bank has on file whereas, the shipping address contact number should be your day time contact number. An order will be declined if the billing or shipping information cannot be confirmed.
Perfumes, colognes & some related products have a flammable base. Under Australian Code for the Transport of Dangerous Goods (ADG Code) are classified a Class 3 Dangerous Good. The transportation of these products must comply with Australian and international hazardous materials transportation regulations which include road transport, specific packaging and applicable declarations. For more information please refer to the National Transport Commission.
Orders processed by this website are compliant with this regulation. On occasions, compliance with this regulation may impact delivery times. It is against the law to Express Post these products within Australia therefore express shipping is not available.
This delivery option is available for verified PayPal and bank deposit customers only. Customers using credit cards must provide a physical business or residential street address. The purchaser acknowledges by using this delivery address delay's may occur with delivery expected within 10-14 business days.
We reserve the right to either decline an order or request a street address for any order received from a customer completing an order with credit card or a non-verified PayPal account, refer Payment policy (Fraud Prevention).
Monitoring delivery & tracking
Whilst customer service is our priority unfortunately we cannot influence the service levels of a carrier. Therefore to aid in a smooth delivery we recommend that our customers monitor their delivery, particularly during the busy periods of Valentine's Day, Mother's Day, Father's Day and prior to Christmas.
Tracking information will be emailed once your order is ready for dispatch. Please allow 1-3 days for this email subject to the products ordered. Some orders may require the tracking details confirmed by the carrier. This confirmation can impact the email advice of the tracking numbers.
For more information on tracking, to monitor the progress of the delivery, to co-ordinate an Authority to Leave or re-direction refer to Order Tracking.
Occasionally orders are undeliverable because of an incorrect or incomplete address, delivery refusal or unclaimed. When an order has been returned to us for any of these reasons, a refund will be issued less the original carrier charges of $18.95 per product and a re-stock fee of 10% of the value of products. We can re-ship orders that are returned. However, additional carrier costs will apply.